Few modern workspaces have the distinctive character as unique as call centers. Evolving practices in business process outsourcing are putting immense pressure on companies and brands to train and retain highly skilled frontline agents. Call center agents are valuable, key assets in the business. As such, they must possess the ability to adapt to constantly changing communication work model, quality, technology, products, and environment to maintain customer relationship.
We can say that these call center agents got steely nerves and may continue making and accepting calls for hours without a change in enthusiasm in their voice or pitch. However, around three o’clock in the morning, they can get sleepy, hungry or uncomfortable. In this regard, many companies have made smart investments by providing vending machines in call center premises to keep agents’ momentum going.
Working in such high pressure environment, call center agents need constant nourishment in order to stay up with energy in order to hit team productivity targets. Hitting customer satisfaction goals can be fulfilling for agents if their own comfort is well taken care of by the company.
Call center agents say “Hello” with a smile. Vending machines with a varied choice of refreshments keep them happy and energized to concentrate at work and rake in profits for the company.
Contact us on how to get a machine on your workplace. Our Sales Department will be happy to assist and discuss the best option for your needs.
- 1 Corinthians 10:31
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